Support Services
JHIT Student Support Services
JHIT is committed to support all our students to succeed through the courses they enrolled to build their futures. We provide range of support services to all international as well as domestic students as they need. Although, some external support services are limited to the domestic students but all of our internal support services are open to international as well as domestic students.
JHIT support services includes but not limited to:
LLN Support Services
Entry into the course generally controlled by the selection criteria for the course, however, sometime students specially the some international students may need additional support services for Language, literacy and numeracy to cope up with their training program. In that circumstances LLN support services requirement are identified during the course delivery and appropriate LLN support services or additional tutorial supports are provided as needed.
Alternatively students requiring any assistance or support with LLN should speak to their trainers and assessors who will liaise with support services team for assistance and guidance as required in line with “Student Support Services Policy”.
Internal Learning Support Services
JHIT is committed to provide successful education opportunities to all our students from a diverse background, in order to meet the needs of the students we take all reasonable measures in our services to cater for their needs.
Every learner is different and that is why very often we find students who are behind with their course progress where we offer them consultation session, catchup classes or one-to-one sessions with the trainer, extension in the assessment period, re-assessment and deferment, etc.
Many of these services are given to international students through course progress and intervention policy procedures, therefore international students are recommended to read “Progress, Completion and Intervention Policy and Procedures” for the further details.
Sometime reasonable adjustment may be made for participants with special needs (such as a disability or learning difficulty) according to the nature of the learning need.
External Learner Support Services (LSS)
JHIT offers free of cost external Learner Support Services (LSS) to the government funded students. It is a one-on-one support service that helps students that are facing complex personal or learning challenges to manage these while studying. Talk to our Student support officer (contacts below) if you have any issues that may impact on the ability to stay in training and successfully complete your course. Learner Support Services assists our students to stay in training, complete their qualifications and successfully transition by:
- Helping to navigate the training system
- Addressing life issues interfering with training
- Assisting students to develop study skills
- Obtaining supports available in the community
- Understanding and supporting students with the transitions and new expectations of employment
While support for you to develop your study skills can be provided, LSS does not include Literacy and Numeracy (L&N) training. This will be arranged by us as part of the LLN supports if needed.
JHIT Student support officers
You can also contact one of our Learner Support Service providers’ case managers directly.
Interskills
Please find more information from the link. Learner Support Services Fact Sheet for Students.
Disability Support Services
Australia has laws to protect individuals from discrimination in many areas of public life on the grounds of age, sex, marital status, race, pregnancy, sexuality and physical or intellectual impairment. The two Acts which specifically relate to rights and responsibilities of students and providers of vocational education and training (VET) in South Australia are the Equal Opportunity Act and the Disability Discrimination Act (DDA).
The definition of a disability under the DDA is broad and includes:
- Physical
- Neurological
- Intellectual
- Learning
- Psychiatric
- Sensory
- Physical disfigurement and the presence in the body of disease-causing organisms
The Act covers a disability which a person:
- Has at present, eg. cerebral palsy or diabetes
- Had in the past, eg. a repetitive strain injury, cancer or a mental illness
- May have in the future, eg. be HIV positive
- Is imputed to have, eg. on the basis of living with someone with a disease such as AIDS or hepatitis
The DDA also covers a person who:
- Needs special equipment to assist them, eg. a wheelchair or portable oxygen supply
- Is accompanied by a carer, interpreter, reader or assistant
- Is accompanied by a guide or hearing dog or other trained animal
- Is an associate of a person with a disability, eg. a friend or a family member
Under the DDA and Disability Standards for Education 2005, JHIT has a legal obligation to ensure, as far as possible, that prospective and existing students with a disability have the opportunity to access vocational education and training on the same basis as other students and achieve outcomes not dissimilar to that of their peers without a disability.
As students with disabilities, mental health or medical conditions have diverse needs and may require additional support or modifications to ensure an equal chance of success. JHIT makes every effort to provide support services available to assist your study, which may include:
- Reasonable adjustment
- Access Plans
- Information and guidance
- Assistive technology and equipment
- Liaison and referrals
- Other specialised services
Determining appropriate adjustments often requires negotiation and interpretation of what is reasonable in the individual circumstance. If possible, discuss your specific needs with our Student support officers who can help you to arrange alternative assessments in consultation with your trainer/assessor before the course starts. It is useful to seek advice well before the course commences by phoning, emailing or visiting our campus. All our trainer/assessor and admin staff are participating in Disability awareness programs and seminars on a regular basis. You can take a friend, family member, support worker or carer with you if you feel it will help.
The reasonable adjustments could include:
- Extra reading and writing time
- Alternative assessment methods such as an audio recording, electronic, large print
- An extension to assessments
- Taking exams in a different venue and/or schedule which may be quieter with fewer distractions
- Providing the answers verbally rather than writing
You are the most important person in this process. It is critical that you discuss any concerns you have as soon as they arise.
You should also give some thought to the assistance you think you will require to address your needs. You may have examples from the previous study, work or other activities you participate in that can help identify reasonable and necessary adjustments.
JHIT Student support officers
Counselling Services
Do you need any other support services or you have anything to ask or discuss about your course, life in Australia, career, financial hardship whatever it is feel free to talk to one of our Student support officer or administration officer who are glad to listen your concern and referred to most appropriate person in the organisation or outside.
We offer range of services to our international students both before and after they arrive in Australia. This may include but not limited to service or information on:
- pre departure, airport pickups,
- accommodation, transportation,
- working and banking etc.
Once students arrived we provide a comprehensive Orientation to explain everything that students need to know and brief our support services. However, students are encouraged to read “International Student General Information Booklet” listed in the pre enrolment information section.
Do you have any question?
Please contact our Student Administration:
- Email: info@jabinhopkins.edu.au
- Phone: (08) 8223 3557
Other Services
Lifeline
Anyone across Australia experiencing a crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation, our trained crisis supporters are ready to listen, provide support and referrals. Call 13 11 14 service respects everyone’s right to be heard, understood and cared for.
Crisis Supporters will answer your call and:
- Listen to your situation
- Provide immediate support
- Assist to clarity options and choices available to you
- Provide you with referral information for other services in your area (if applicable)
If you are in immediate danger please call 000.
Beyond Blue Support Service
Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live. Counselling and support is available 24 hours a day, 7 days a week.
Call 1300 22 46 36 or visit https://www.beyondblue.org.au/
Kids Helpline
Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25. Qualified counsellors at Kids Helpline are available via WebChat, phone or email anytime and for any reason.
Call 1800 55 1800 or visit https://kidshelpline.com.au/
Alcohol and Drug Information Services (ADIS)
ADIS is a confidential telephone counselling, information and referral service for the general public, concerned family and friends, students and health professionals. ADIS is staffed by trained professionals with experience in the alcohol and other drug field.
ADIS also provides information about how to access other services including information about available prescribers and pharmacies.
Call 1300 13 1340 (South Australian callers only – local call fee) any day between 8:30 am and 10:00 pm or visit the SA Health Government of South Australia website.
Skylight
Skylight offers a range of programs and services for people experiencing mental illness and for their family and friends who care for them. They provide support and information, build community awareness and advocate for improved mental health policy and services. Call (08) 8378 4100 / Email: skylight@skylight.org.au or www.skylight.org.au.
Community Legal Centres South Australia
Community Legal Centres South Australia Inc. (CLCSA) is the peak body for all Community Legal Centres in South Australia.
They are independent, not-for-profit organisations that provide free legal advice, casework, referrals and legal representation to members of the community.
Other South Australian Local Services
- Mental Health Triage (Crisis) Service: 13 14 65 (24 hours)
- Urgent Mental Health Care Centre: 08 8448 9100 (12 pm to 10.30 pm daily)
- Domestic Violence Crisis Line: 1800 800 098 (24 hours)
-
Yarrow Place Rape and Sexual Assault Service: 8226 8777 or 1800 817 421
(toll-free) during office hours, 8226 8787 after-hours - Homelessness Connect SA: 1800 003 308 (24 hours)
